Our Firm, Mission, Culture and Core Values:

Come join our growing firm! Coopers LLP makes society safer by holding wrongdoers accountable in ways that raise consciousness regarding potentially dangerous behaviors while ensuring just compensation for our clients.

Founded on the principle that achieving success for our clients comes only from fulfilled people who remain civil in the legal system’s adversarial process, Coopers LLP is constantly working to create the best culture of any law firm. Fostering a collaborative team culture and open-door environment that supports each employee’s personal and professional growth and ensures the firm is a pleasant and fun environment is of utmost importance to our firm. We love what we do, and it shows.

Our core values are Relentless, Committed, Candid, Respectful, Collaborative, and Wise. We invite you to read more about our core values on our website’s career page.

Position Summary:

The Operations Director is a mission-aligned, systems-savvy leader who ensures Coopers LLP operates with excellence, humanity, and adaptability. This role balances oversight with hands-on implementation, enabling high-functioning teams and future-ready systems. Working closely with the Managing Partner and Leadership Team, they will integrate the firm’s growth and development strategy, advance its hospitality-forward service model, and translate vision into operational clarity across the firm.

This role reports to the Managing Partner.

The below is not an exhaustive list but provides an expectation of the likely day to day responsibilities.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

Operations Director Duties & Responsibilities:

Operational Leadership

1. Work with Managing Partner and department heads to ensure the firm’s vision, values, and goals are clearly understood and consistently expressed throughout operations.
2. Oversee and continuously improve day-to-day operations across departments, ensuring alignment with firm goals.
3. Lead the development and implementation of SOPs, workflows, and performance metrics.
4. Build strong, cross-functional relationships across legal, administrative, and client service teams.

Project Management

1. Manage firm-wide projects from planning through execution, including office expansions, system rollouts, and new service lines.
2. Implement and maintain project tracking systems to ensure deadlines and budgets are met.
3. Drive accountability and collaboration across all levels of the organization.

Technology & AI Integration

1. Evaluate and implement AI tools and automation platforms that can enhance efficiency, accuracy, and scalability.
2. Partner with legal teams to identify operational use cases for emerging technologies.
3. Ensure responsible adoption of tech tools while maintaining compliance and security.

HR & Talent Operations

1. Manage the Human Resources Manager.
2. Collaborate with HR on workforce planning, recruitment, onboarding, and retention strategies.
3. In partnership with HR, ensure team structures and roles evolve in alignment with firm growth.
4. Foster team alignment through structured feedback loops, cross-training opportunities, and integrated learning from post-engagement reflections.

Financial Oversight

1. Partner with finance to develop budgets, track KPIs, and support forecasting.
2. Identify cost-saving opportunities and recommend operational investments.

Culture & Change Management

1. Foster a culture of accountability, innovation, and continuous improvement.
2. Lead operational change initiatives with clarity, structure, and empathy.
3. Ensure operational systems contribute to a hospitality-driven client experience and reinforce Coopers’ brand values at every touchpoint.

Marketing & Communications

1. Partner with the Marketing team to ensure internal communications are consistent, engaging, and support strategic initiatives and culture.
2. Collaborate cross-functionally to ensure operational updates and change communications are timely, consistent, and reflective of the firm’s values and voice.
3. Support strategic growth efforts through partnership with Marketing identifying and tracking high leverage opportunities in coordination with the Marketing team and our Managing Partner.

Minimum Qualifications (Knowledge, Skills, and Abilities):

1. 7-10 years relevant operations experience preferably in a fast-paced, high growth, agile environment. Experience in a professional services organization strongly preferred.
2. Demonstrated success managing complex, cross-functional projects
3. Deep understanding of legal operations, business process improvement, and change management
4. Proven experience overseeing human resources and implementing people-focused strategies that enhance culture, engagement, and performance
5. Proficient in tech platforms; familiarity with AI tools, automation, and digital transformation trends
6. Strong analytical, organizational, and communication skills
7. Leadership mindset with a bias toward action, collaboration, and problem-solving
8. Bachelor’s degree required; MBA or related graduate degree is a plus
9. Staunchly protect our firm culture and reputation
10. Possess a roll-up-your-sleeves and relentless mentality
11. Detail oriented and organized

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

·      Sitting

·      Filing

·      Standing

·      Light lifting

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Benefits:

Coopers LLP understands that the best way to provide superb service to our clients is to ensure that our employees love their jobs and the atmosphere they work in. A great culture starts with providing well for our employees. Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

·Annual discretionary, performance-based bonus;

·Employer-paid medical, dental and vision insurance;

·Competitive pay;

·Automatic 401(k) plan contribution by the Firm;

·Competitive vacation and holiday policy;

·PTO for staff professional development activities.

Growth:

We encourage our employees on their path to personal and professional growth. We offer a robust growth program that assists employees with envisioning and accomplishing their personal, professional, and financial goals.

Job Type:

·Full-time, Exempt

Pay:

·$185,000 – $215,000 per year (depending on experience and geographic location) + annual discretionary, performance-based bonus

Work Location:

·San Francisco, CA

Ability to commute/relocate:

While this position offers the flexibility of working remotely within the greater San Francisco Bay area, the ability to commute to work at the San Francisco office will be required on a consistent basis.